Understand clearly how your personal data is collected, where it is used, and how it is kept secure.
Frespin (frespin.app) takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website or mobile app, how that information is used, and the steps we take to keep your data safe.
As an international-standard online gaming platform, Frespin complies with GDPR and global data protection laws. For our users in Bangladesh, we have made this policy available in Bengali so it is easy to understand.
In Brief: Frespin never sells or misuses your data. Your information is used solely to provide you with better service and to meet our legal obligations.
By using Frespin, you are considered to have accepted this Privacy Policy. If you disagree with any part of this policy, please reach out to our support team.
Frespin collects your information in a number of ways. The types of data collected are detailed below:
Information collected during registration:
Information collected for KYC verification:
Automatically Collected Information:
Important: Frespin never stores your full card number, CVV, or PIN. All payment information is handled directly through PCI-DSS certified payment processors.
Frespin uses the information it collects only for the following purposes:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name & Contact Information | Account Management | Contractual |
| Identity Documents | KYC & AML Compliance | Legal Obligations |
| Transaction Information | Payment Processing | Contractual |
| Gaming Activity | Responsible Gaming Monitoring | Legitimate Interest |
| Marketing Preferences | Promotional Offers | Consent-Based |
Frespin's website and app use cookies. Cookies are small text files stored on your device that help improve your experience.
Types of cookies we use:
You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of some Frespin services.
Frespin uses industry-leading technology to protect your data. Our security measures include:
While we maintain the highest security standards, no internet platform can guarantee 100% security. In the event of a data breach, we will notify all affected users within 72 hours.
Frespin does not retain data longer than necessary. Retention periods for different types of information are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Compliance |
| KYC Documents | 5 years after account closure | AML Compliance |
| Gaming Logs | 3 years | Dispute Resolution |
| Marketing Data | Until consent is withdrawn | Consent-Based |
| Cookies Data | Up to 2 years | Service Quality Improvement |
As a Frespin user, you have full control over your own data. You may exercise the following rights at any time:
You may request to know what personal information Frespin holds about you.
You can request corrections to any inaccurate or outdated information.
You may request deletion of your data under certain circumstances.
You can object to your data being used for marketing purposes.
You can export your data in a machine-readable format.
You may request that data processing be restricted under certain circumstances.
To exercise these rights, email us at [email protected]. We will respond to your request within 30 days.
Frespin strictly does not serve anyone under the age of 18. We do not knowingly collect any data from minors.
If you believe a minor is using Frespin, please contact [email protected] immediately.
Frespin may update this Privacy Policy from time to time. When changes are made:
If you have any questions or concerns about our Privacy Policy, please get in touch with us:
Our dedicated privacy team is always ready to answer any of your questions in Bengali.
Our commitment to protecting your data
Every transaction and piece of personal information on Frespin is secured with 256-bit SSL encryption, making it virtually impossible for any third party to access your data.
We comply with GDPR, Europe's strictest data protection law, ensuring your information is managed to international standards.
Frespin never sells your personal information to third parties under any circumstances. Your data is used solely to improve the quality of service we provide to you.
Your payment information is handled through a PCI-DSS certified processor. Card numbers and bank details are never stored on Frespin's servers.
You always have the right to request access to, correction of, or deletion of your data. Our support team responds within 30 days.
Frespin notifies members via email or on the platform before making any changes to the Privacy Policy. There are no hidden changes.
Answers to the most frequently asked questions by users
Your data is fully protected with Frespin. Register today and enjoy a secure gaming experience.