Frespin's Terms and Conditions — Know it, understand it, stay safe

01 Introduction

Welcome to Frespin. These terms and conditions ("Terms") form a legally binding agreement between you and us regarding your use of the Frespin platform. By accessing the frespin.app website or mobile application, you are considered to have fully accepted these Terms.

Frespin is an internationally licensed online gaming platform. We are committed to providing players in Bangladesh with a safe, transparent, and enjoyable environment. These terms are published in English so every user can read and understand them with ease.

02 Account Registration & Usage

To create a valid account on Frespin, you must meet the following conditions:

• Each individual is only One account You may create one account. Creating multiple accounts is strictly prohibited and will result in all accounts being terminated.
• All information provided at registration must be truthful, accurate, and up to date. Frespin reserves the right to terminate any account found to have submitted false information.
• Keep your account password and login details completely confidential. Allowing anyone else to access your account is strictly prohibited.
• Use a strong password and change it regularly to keep your account secure.
• If you notice any suspicious activity on your account, contact Frespin support immediately.

03 Eligibility & Age Verification

To use Frespin, you must meet all of the following conditions:

• You must be at least 18 years required. Use of this platform by minors is strictly prohibited.
• Online gaming must be legal in the country or region where you reside.
• You are not on any prohibited list and are not subject to any gaming restrictions.
• You are using Frespin voluntarily and with full awareness.

04 Payment & Deposit Policy

Please keep the following in mind when making a deposit on Frespin:

• Frespin only accepts payment methods registered in your own name. Third-party payments are not accepted.
• Deposits can be made via bKash, Nagad, and other approved payment methods.
• Minimum and maximum deposit limits apply — visit the deposit page for current limits.
• Deposits are usually credited instantly. If there is any delay, please contact support.
• All deposits are processed in Bangladeshi Taka (BDT).

05 Withdrawal Policy

The following policies apply to withdrawals of winnings from Frespin:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals are typically processed within 1–3 business days.
• KYC verification must be completed before a withdrawal can be processed.
• Wagering requirements must be met before withdrawing winnings derived from bonuses.
• Withdrawals may be held for review if suspicious gameplay or a potential policy violation is detected.

06 Bonus & Promotion Terms

Frespin offers a variety of bonuses and promotional offers. Each bonus has its own specific terms, but the following general rules apply to all:

• Welcome bonus: Available to first-time registered members only. Each member may use this bonus once.
• Wagering requirements: A specified wagering multiplier must be completed before the bonus amount can be withdrawn (typically x20 to x35).
• Bonus Validity: Each bonus has a specific validity period. Any unused bonus will be forfeited once it expires.
• Game restrictions: Some bonuses cannot be used on certain games. Please read the full terms of each offer.
• If evidence of bonus abuse is found, Frespin reserves the right to cancel the bonus and suspend the account.

07 Gameplay Rules & Prohibited Activities

The following rules are strictly enforced to maintain a fair and enjoyable environment for everyone on Frespin:

• Any attempt to influence game outcomes through cheating, hacking, or the use of unauthorized software is strictly prohibited.
• Using bots or automated software to play games is strictly prohibited.
• Harassing, threatening, or abusing other players is strictly prohibited.
• Intentionally exploiting system errors or bugs to gain an unfair advantage is strictly prohibited.
• If a technical issue occurs during a game, Frespin reserves the right to void or restart that round.

All games on Frespin RNG (Random Number Generator) Certified. This means every game outcome is entirely random and cannot be predetermined by anyone. Independent third parties regularly audit this system.

08 Security & KYC Verification

Frespin operates a KYC (Know Your Customer) process to prevent financial crime and protect our users. You may be asked to submit the following documents:

• Government-issued ID (National ID card, passport, or driving license)
• Proof of current address (utility bill or bank statement — issued within the last 3 months)
• Proof of Payment Method Ownership

Incomplete KYC verification may delay the withdrawal process. Your information is kept strictly confidential and used solely to meet legal obligations.

09 Responsible Gaming Policy

Frespin believes gaming is for fun, not addiction. We encourage every player to game responsibly. To support this, we provide the following tools:

• Deposit limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Self-Exclusion: Take a break from gaming for a set period of time.
• Cooling-off period: Temporarily suspend your account for 24 hours up to 6 weeks.
• Reality Check: You will be reminded at regular intervals of how long you have been playing.

If you or someone you know is struggling with gaming addiction, seek help immediately. Learn more at our Responsible Gaming page.

10 Account Closure & Termination

Frespin may temporarily or permanently close your account for any of the following reasons:

• If any part of these terms and conditions is violated
• Providing false or misleading information
• Engaging in fraudulent or suspicious financial transactions
• If multiple accounts are operated
• Misusing bonuses
• Failure to meet legal obligations

You may request to close your account at any time. If there is a valid balance at the time of closure and no policy violations have occurred, those funds will be returned to you.

11 Policy Changes & Updates

Frespin reserves the right to update these terms and conditions at any time. When changes are made:

• Members will be notified of significant changes via email or through the platform.
• Updated terms will take effect 7 days after they are published.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

Contact us at: [email protected]